FAQ's
What forms of payment do you accept? We accept Visa, Mastercard, American Express and Discover cards. We currently do not accept Paypal, but are leaving it as a potential option.  Our website features an SSL secure connection during the transaction keeping your information secure and private.


How do I use the Discount coupon? During the order process, there will be a discount coupon code location.  Enter the code exactly including any capitalization, then click the “Apply Discount” button to receive the discount.


Can I go back to my order without placing the order? Our system does not currently offer a save order to be purchased at a later date unless you have actually placed an official order and it has been processed.


Can I change the design after I have placed the order? Once an order has been made you can not “redesign” the custom shirt.  If you made a mistake, you must contact us via email customerservice@theartoftees.com . Depending where in the order process we are at we may be able to cancel the order, and you can resubmit another design order.  Since we attempt to fulfill orders in a timely fashion contact us immediately to make an changes, and we will make an attempt to comply.


How can I cancel my order? To cancel, you must email customerservice@theartoftees.com to request a cancellation of your order.  Include in the email the order # which is sent to the email address you provided during the ordering process. If we have shipped the order, you must follow our return policy to return the order to us. When we receive the order you will be reimbursed the total amount of the order minus the shipping charges.



PLEASE NOTE: If you do not see the 'Cancel' button while viewing your order status, chances are your order has been opened for processing and changes can no longer be made. In this case, feel free to return your items for a refund or exchange.


How can I change my information on my Art of Tees account? You can log in, and goto your "Profile" to make account changes except for your Username and account number.


Why has no one has responded to my emails to Customer Service? Likely we did receive your email and have responded. Some emails providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there. It may also be a good idea to add customerservice@theartoftees.com to your contacts so future emails are not blocked.
During sales or high demand times, our customer service may be a bit backed up. If you sent an email and haven't heard back from us after 3 business days, feel free to send a follow up email.


Why was I charged sales tax? Since we have operations in Georgia, we are required to collect sales tax for all orders placed in this state.


When will my card be charged? Your card is charged when your order is placed.


Why is there a transaction on my card when my card was declined? Your card is not charged when it is declined, though it may appear so. When a card is declined, the funds intended for the order are temporarily held by your bank. Since the order was never processed, the money will not be taken from your account. The held funds will automatically disappear after a certain amount of time, usually within just a few days, depending on your bank.


How old do you have to be to join The Art of Tees? You must be at least 13 years old to sign up for a The Art of Tees user account.


Why was my card declined? Your card could be declined for several reasons. Make sure the card number, expiration date, and security code entered are correct. Also be sure the card you are using is one we accept:
We Accept: Visa, Mastercard, Discover, and American Express
We Do Not Accept: Switch, Electron, Maestro (and some other international debit cards), Credit Card Gift Cards
Also check to see if there are sufficient funds available on the card and that the billing address matches the card being used.


What are my shipping options? Orders are shipped via FedEx or US Postal Service with the options listed below. Please allow 1 to 2 business days for processing of orders. 


Why was my order declined? Your order could be declined for three reasons: if your item is out of stock or if there are billing issues with the information you entered or if your content is protected by copyright and we have not received a release in a timely fashion.  In either situation, we will send you an email notification. If your order was declined and you did not receive an email with an explanation from us, email us for more information.


When will my order arrive via UPS Next Day or 2 Day? For express domestic orders, we do offer FedEx Next Day and FedEx 2 Day shipping. UPS Next Day will arrive the next business day after the ship date. FedEx 2 Day will arrive 2 business days after the ship date. Some processing time may apply. For the most part, express orders will be shipped within 3 business days from the date the order is placed. FedEx 2 Day and Next Day deliveries are only made during the business week. Deliveries will NOT be made on Saturday or Sunday or holidays. If an order is shipped Friday FedEx Next Day, it will arrive on Monday. If that Monday is a holiday, it will arrive on Tuesday.


How should I wash my Art of Tees tees? Will they shrink a lot? Generally, cotton shrinks when it is washed. If you purchase one of our 100% cotton tees, there will be more shrinkage when you wash it than with our 50/50 cotton-poly blend. Of course with either type of shirt, you will see the least amount of shrinkage if you wash the shirt in cold water and hang it up to dry. On the other hand, you will see the most amount of shrinkage if you wash your shirt in hot water and dry it on the hottest dryer setting. Typically you may experience shrinkage of 3-5 percent in both the length and width after wash with our 100% cotton tee, and 1-2 percent shrinkage in both the length and width after wash with our 50/50 cotton-poly tee.


Who pays for return shipping? If the return is due to a mistake on our part (i.e. we shipped you the wrong shirt or the shirt has a defect), we will reimburse you for the return shipping costs as long as you use a standard shipping method. If you are returning a shirt because you are not happy with it or want to exchange it for a different shirt, then you are responsible for the shipping costs. Before you ship anything back to us, please email customerservice@theartoftees.com first so we can provide you with complete return instructions. Also, make sure you include your order # in the email.


What is the best program to use to create and resize my artwork so I can submit it to your site? There are many different programs that will work to accomplish this task. We like to use the Adobe Creative Suite, but it's really up to you.


Are you able to get sizes other than what are offered on the site? We try to stock all sizes offered by our manufacturers, so if you do not see the size you are looking for, chances are is it not offered in that size. If you find that there is not a size available in the item that you wish to purchase, feel free to email us and let us know! We will do our best to accommodate all requests and your feedback is very important to us.


Digital Printing FAQ

What is digital printing?
Digital printing uses state of the art technology to print images directly to the garment using water based inks. Digital printing provides excellent image durability and wash fastness, and provides a soft, breathable image feel. This process is perfect for small orders requiring vibrant full color or photographic images or for printing single shirts for personal use.

What is the minimum I have to order?
There is no minimum order required for digitally printed apparel.

What are the advantages and disadvantages of digital printing?
The advantage of digital printing is that it provides the ability to print high quality full color or photographic images with no minimum quantity required for an order. Currently we only offer digital printing on a limited selection of shirts.


Screen Printing FAQ

What is screen printing? 
Screen printing is a stencil method of printmaking in which a design is imposed on a screen of silk or other fine mesh, with blank areas coated with an impermeable substance, and ink is forced through the mesh onto the printing surface. This method creates high quality printed apparel that can withstand years of wearing and washing.

How is the price determined?
Pricing for screen printed apparel is determined by the quantity of items being ordered, the color of the garment, the number of locations on the garment being printed, and the number of colors in your artwork. Dark colored garments are generally more expensive than white or light colored ones.

What is the minimum quantity I have to order?
There is a 12 piece minimum for all custom screen printed apparel orders. Please keep in mind that the cost per shirt decreases as the number of shirts you order goes up.

What is the average turn around time for screen printed apparel? 
Typical turn around time for custom printed apparel is 5-10 business days from the time your order is placed until the day it is shipped. This turn around time can vary depending on the size of your order and how much work is needed to prepare your artwork. Rush delivery is also available. Click here to read more.

Can I get my order rushed?
Yes. Rush delivery for screen printed and embroidered apparel will have your shirts to you in 6 business days.Click here to read more.

Can I see a sample before my order goes into production?
Our design studio allows you to see exactly how your finished garments will look. The studio allows you to see the size, color and placement of your logo or design on any product we offer before you place an order.

Printed samples are not available for custom screen print or embroidery orders due to the cost and time required to set up a job.